How do I place a return or exchange?
For returns, please reach out to bettayourskin@gmail.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement.
What should I do if I receive the wrong product?
Just email bettayourskin@gmail.com with your order number, and we’re happy to help!
Can I return a product I received as a gift?
If you were gifted BETTA but it isn't what you had in mind, you can return your items for store credit. Please reach out to bettayourskin@gmail.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once we've located the original order, we'll handle it!
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